tk 399's commitment to responsible gaming
Keep entertainment within limits — tk 399 ensures that every player can play in a controlled, aware, and safe manner.
Gaming is for entertainment, not addiction
tk 399 believes that casino and sports betting should always be a source of fun — not stress. When every decision is made with awareness, the gaming experience becomes much more enjoyable.
Online betting and casino games can be a normal part of entertainment, but they stay healthy only when players remain aware of their own limits. At tk 399 we want to make sure every user sets a budget before playing, does not chase losses, and puts family and professional responsibilities first.
The outcome of a bet is never guaranteed. You should not spend money you cannot afford to lose in the hope of winning. Our Terms and Conditions set out important betting rules in detail, and every new player should read them.
tk 399 is for people aged 21 and above only. Age verification is mandatory when opening an account, and we take every precaution to protect minors. If you suspect that a minor is accessing this site from your device, please notify our support team immediately.
Set your own limits
tk 399 offers several features that help you play in a controlled way.
Deposit Limit
You can set a maximum deposit amount for each day, week, or month yourself. Once this limit is active, it cannot be exceeded.
Session Time Limit
Set a limit on how long you play in one session. When the set time is up, the system will automatically notify you.
Loss Limit
Once your losses reach a set amount, no further bets can be placed — this feature is an effective way to keep financial losses under control.
Cooling-Off Break
If you feel you need a break for a while, activate a cooling-off period of 24 hours to 6 weeks. During this time, no bets or deposits can be made.
Self-Exclusion
If you want to stop playing for an extended period, activate self-exclusion. Once enabled, your account cannot be reactivated before the set period ends.
Reality Check
Pop-up notifications at set intervals remind you how long you have been playing, so you do not lose track of time.
To use these tools, log in to your tk 399 account and go to the Settings section. If you need help, contact our team via 24/7 live chat — support is available in Bengali.
Five principles of aware gaming
Keeping these principles in mind ensures gaming remains enjoyable at all times.
Set a budget first
Decide how much you will spend before you start playing. When that amount is gone, stop — do not place more bets hoping to win it back.
Do not try to chase losses
Placing more bets after a loss to try to recover it is dangerous. Each bet is independent and past results do not determine the next one.
Do not bet on impulse
Placing bets while angry, frustrated, or under the influence of alcohol is not wise. Make decisions with a clear and calm head.
Take regular breaks
Instead of playing for long stretches at a time, take breaks in between. Short breaks help maintain focus and keep decision-making sharp.
Prioritise family and professional responsibilities
Gaming must not come at the cost of family time, work, or studies. Entertainment always comes after other responsibilities in life.
When to recognise you need help
If the following signs appear, it is important to take a break and seek support.
- You are spending beyond your budget and placing bets with borrowed money.
- You keep placing larger bets to try to win back money you have lost.
- You are hiding how much you play from family and friends, or lying about it.
- You feel restless, irritable, or anxious when you are not playing.
- Your work, studies, or family relationships are suffering because too much time is spent gaming.
- You keep coming back even after trying to stop, and you cannot control yourself.
- You are skipping meals, sleep, or other essential activities to spend time gaming.
These signs are early indicators of problem gambling. If they appear, do not blame yourself — start seeking support right away. You can find more information on responsible gaming in our FAQ.
Ways to get help
Instead of facing it alone, consider support from people you know and from professionals.
tk 399 Live Chat and Email
Talk to our support team directly via live chat at any time, day or night, or reach us by email. The team provides support in Bengali and English. You can also apply here to set limits or request self-exclusion.
Family and Trusted People
Tell a family member or someone close to you about the problem. Sometimes the words of someone near to you work fastest. Having family involved makes the path to recovery easier.
Professional Counsellors
Seek help from mental health specialists and counsellors. This service is available at various government hospitals and private mental health organisations in Bangladesh.
tk 399's Commitment
tk 399 sees responsible gaming not merely as a policy, but as a genuine commitment to every user. Our platform puts user well-being first.
For ages 21+ only
To create an account at tk 399 and take part in any form of betting or casino gaming, you must be at least 21 years old. This is not a formality — we enforce this rule strictly to protect minors.
National ID card or passport details are verified as proof of age at the time of account registration. If doubt arises about a user's age at any point, tk 399 may request additional verification documents and may suspend the account until verification is complete.
Parents, please monitor your children's online activity. If you believe a minor you know is using this platform, notify us by email immediately — we will act promptly. You can learn more about how user data is protected in our Privacy Policy.
Responsible Gaming FAQ
Answers to frequently asked questions about responsible gaming.