tk 399 FAQ — Deposit, Withdraw, Games and VIP

Yes, withdrawals at tk 399 are available seven days a week, twenty-four hours a day. The service does not stop on Fridays, Saturdays or public holidays. Even a request sent at 2 AM will be processed within the normal 10–45 minute window. Mobile wallet methods stay active at night, so most requests are settled quickly.

If your withdrawal request shows as "pending", first wait up to 45 minutes — this is part of the normal process. If the money still has not arrived, make sure your account verification is complete. If needed, contact tk 399 live chat support — they can check the status directly and help you.

No. For security reasons, tk 399 only approves withdrawals to a mobile wallet or bank account registered in the player's own name. The name on your tk 399 account and the owner of your bKash, Nagad, Rocket or Upay number must match. Requests to a third-party wallet may be rejected.

To withdraw winnings from a bonus, the wagering requirement must be met. For example, the welcome bonus requires wagering 15 times the bonus amount — so if you receive a ৳1,200 bonus on a ৳1,000 deposit, you must place a total of ৳18,000 in bets before the winnings become withdrawable. Once wagering is complete, the balance is automatically marked as withdrawable.

The minimum withdrawal amount at tk 399 is ৳500. This applies to all methods — bKash, Nagad, Rocket, Upay and bank transfer. If your balance is below ৳500, a withdrawal request cannot be submitted. Check your account balance before requesting a withdrawal.

tk 399 live table games have separate tables for different budgets, from low to high. New players can start at low-limit tables, while high-limit VIP tables are available for experienced players. The specific limits for each table are shown on screen before you enter.

Roulette has a spinning wheel with numbered slots from 0 to 36. The slot where the ball lands wins. You can bet on a specific number, the colour of the number (red or black), odd or even, and various other options. tk 399 offers live Roulette tables from Evolution and several other providers.

Yes, Teen Patti is available at tk 399. It is a South Asian card game where each player receives three cards. The player with the best hand wins, just like in poker — combinations such as sequence, flush and pair are counted. JILI's Teen Patti Joker and Teen Patti 20-20 are especially popular.

Andar Bahar is a simple card game where a "joker card" is revealed and players bet on whether the matching card will land on the "Andar" (left) or "Bahar" (right) pile. The game is available in the live casino section at tk 399, with various dealers and table variants.

No, tk 399's live casino runs smoothly on both mobile browsers and the app. A good internet connection (4G or Wi-Fi) is enough to enjoy the live stream comfortably. The Android APK and iOS app are available through official channels — using them gives you a better mobile experience.

Weekly cashback is a fixed percentage of your net loss for that week — that is, total losses minus total winnings. For example, a Silver member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.7% = ৳140 cashback. This is the maximum amount at that level.

Playing regularly and staying consistently active allows tk 399 to automatically promote you from Bronze to Silver and from Silver to Gold. Your progress toward the next level is tracked in your account. Regular deposits, active participation across different games and consistent betting all speed up this progression.

Along with weekly cashback, higher VIP members receive priority support, invitations to special promotions and opportunities for extra rewards at certain events. Gold members are more likely to receive personalised offers. Benefits are updated over time, so keep an eye on the promotions page.

VIP cashback is added to your account on a weekly basis. Once it appears in your balance, it can be used or withdrawn under the standard rules. If any specific withdrawal condition applies, it will be clearly shown in your account. For full terms, see the responsible gaming and rules page.

Yes, creating an account at tk 399 automatically places you at the Bronze level. There is no separate registration required. Your level changes based on your playing activity. To create an account, register on the tk 399 Login page.

To deposit with Nagad at tk 399, log in to your account, select the deposit option and choose Nagad as your payment method. Enter the amount (minimum ৳500), then follow the instructions to complete the payment via your Nagad app or by dialling *167#. If successful, the amount is added to your balance immediately.

tk 399 accepts deposits through five popular methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer (including BRAC Bank, Dutch-Bangla Bank and other major commercial banks). The minimum deposit for all methods is ৳500. There are no extra fees.

After a bKash payment, the balance usually updates within a few minutes. If it has not updated after 5–10 minutes, note the transaction ID from your bKash app and share it with tk 399 live chat support. The support team will verify and resolve it promptly.

First, log in to your tk 399 account. Open the cashier or deposit menu. Select bKash as your payment method. Enter the amount and send money from your bKash app to the number provided for the deposit. Enter the payment reference number correctly — it is needed to identify the deposit.

On your first deposit, tk 399 gives a 120% welcome bonus of up to ৳15,000 — a wagering requirement of 15 times the bonus amount applies. There are also weekly reload bonuses, a slots adventure bonus and cricket betting offers. To learn about the cricket bonus, see the cricket betting guide.