tk 399's Privacy Policy

In this policy, "personal information" refers to any information by which a person can be identified, directly or indirectly. This includes name, mobile number, email address, date of birth, financial transaction details, and device-related information.

"Processing" refers to any operation performed on personal information — such as collection, storage, modification, retrieval, use, or deletion.

This policy applies to tk 399's website, mobile application, and all related services. It does not apply to any third-party websites or platforms that are not under tk 399's own control.

2.1 Registration and Account Information

When you open an account at tk 399, you are required to provide the following information:

• Full name and username
• Mobile number and email address
• Date of birth (for age verification — 21+ is mandatory)
• Bangladeshi national ID card or passport number (for identity verification)

2.2 Financial Transaction Information

When deposits and withdrawals are made via bKash, Nagad, Rocket, Upay, or bank transfer, the necessary financial information is collected. This includes details of the transaction amount, time, and method. Complete payment card numbers or confidential bank account information are not stored on our servers.

2.3 Automatically Collected Information

While you use the platform, the following information may be collected automatically:

• IP address and device type
• Operating system and browser information
• Page visit history and click patterns
• Session duration and activity logs
• Information from cookies and similar tracking technologies

2.4 Communication and Support Information

When you contact our 24/7 live chat or email support, the content of that conversation — such as questions, complaints, or requests — may be recorded. This helps improve service quality and resolve disputes.

3.1 Service Operation and Improvement

Collected information is primarily used to provide, maintain, and improve services on the tk 399 platform. This includes account management, processing deposits and withdrawals, and ensuring uninterrupted gaming sessions.

3.2 Identity Verification and Security

Verifying the identity of each registered user is a mandatory process at tk 399. This verification process helps prevent account fraud, access by minors, and illegal activities such as money laundering.

3.3 Personalised Experience

Based on your gaming preferences and activity patterns, we may create relevant bonus offers and game recommendations. For example, if you often play slots, relevant information about the tk 399 slot adventure bonus may be sent to you.

3.4 Communication and Notifications

Transaction confirmation messages, account security alerts, and relevant promotional information may be sent to your mobile number or email. You may opt out of promotional communications at any time.

3.5 Legal and Regulatory Obligations

To comply with applicable laws and judicial orders, we may in certain cases be required to provide information to authorities. In this process, only the minimum necessary information is shared.

4.1 Sharing Information with Third Parties

tk 399 does not sell or rent your personal information. However, certain information may be shared with third parties in the following circumstances:

• Payment processors: Information is exchanged with bKash, Nagad, Rocket, Upay, or banks as needed to complete transactions.
• Identity verification services: Trusted third parties may be used to complete the KYC (Know Your Customer) process.
• Technology partners: Service providers who assist with the technical operation of the platform, who are bound under tk 399's privacy standards by contract.
• Legal authorities: On the basis of a court order or legitimate legal requirement.

4.2 Third-Party Responsibilities

All third parties contracted with us are required to comply with specific data protection standards. They may use your information only for the defined purpose and for a specified period. Breach of these obligations will result in contract termination and legal action.

4.3 International Data Transfers

In some cases, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the destination country or during the transfer process.

5.1 Retention Period

Your information will be retained for as long as your account is active and, thereafter, for as long as necessary to meet legal requirements. Financial transaction information is generally retained for a minimum of five years. When your account is closed, information is securely deleted after the required period has passed.

5.2 Technical Security Measures

tk 399 uses the following technical measures to protect your information:

• SSL (Secure Socket Layer) encryption — prevents third-party access during data transmission
• AES-256 standard data encryption — for stored sensitive information
• Two-factor authentication (2FA) — to secure account access
• Regular security audits and vulnerability testing
• Automated monitoring of unusual logins or transactions

5.3 Your Responsibilities

Alongside our technical protections, you also have a role in keeping your own account secure. Keep your password private, avoid logging in from unfamiliar devices, and if you notice any suspicious activity, inform our support team immediately.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. tk 399 uses cookies for the following reasons:

• Essential cookies: Maintaining login sessions, ensuring security, and managing the basic functions of the site.
• Functionality cookies: Remembering your language preferences and layout settings.
• Analytical cookies: Monitoring site usage to improve the service.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Keep in mind, however, that disabling certain cookies may cause some features of the site to not work correctly. Essential cookies cannot be fully disabled, as they are necessary for the site to operate.

7.1 Right to Access Information

You may at any time request a copy of your personal information held by us. We will provide that information to you within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may have it corrected. Many details can be updated directly from account settings; in some cases the support team's assistance may be required.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to promotional communications, automated decision-making, or profiling. Submit this request to our support team by email.

7.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, please contact us directly first. Our support team is available 24 hours a day, seven days a week in Bengali and English to help resolve your complaint.

tk 399 believes that data protection and responsible behaviour are inseparable for a secure gaming experience. Following our responsible gaming guidelines and keeping your own information secure are both qualities of an informed player.

We may use behavioural data on our platform to identify potentially problematic gaming patterns and, where necessary, offer support. Information collected in this process is used solely for the user's benefit — it is never shared with third parties for commercial purposes.

tk 399 is for persons aged 21 and above only. We do not intentionally collect any information from minors or provide services to them. Age verification at registration is mandatory.

If a minor's information reaches us by mistake, the relevant account will be cancelled and that information will be deleted as soon as we become aware of it.

tk 399 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you by email at your registered address or via a notice on the platform.

Continuing to use the platform after changes have been made will be taken to mean that you have accepted the updated policy. For this reason, we recommend that you visit this page regularly. To learn more about us, read our about us and values page.